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| Transcriptionists |
| Training, employing and retaining qualified
transcriptionists is at the core of our business process. Our quality
policy is derived from the American Association for Medical Transcription
(AAMT) standard of above 98% accuracy. To achieve this we have developed
in-house training programs at all our locations. Qualified physicians
teach medical terminology. We recognize that physicians in the US
come from different parts of the world and speak in different accents.
Our language specialists help our MTs with all the different accents. |
| Technology |
We focus on application of Information Technology
to facilitate data and workflow under HIPAA conditions and provide
"physician friendly" dictation process and access to reports.
All our products are designed with the goal of facilitating seamless
medical practice while ensuring HIPAA compliance and cost savings.
Our product development team has developed the document management
software, which is used to capture, transcribe and store reports.
It is a Windows based program with integrated features like online
medical and English dictionaries and spell checkers.
Our dedicated servers based in Edison, NJ, can receive voice and text
files. File distribution to specific transcribers is done automatically
based on preset preferences. All electronic transmissions are encrypted
and provide an audit trail which tracks all activities, including
transcript access log. |
| Quality Process |
Customer specific quality is at the
core of our processes and products.
Our Quality Management System, complements many globally recognized
standards. These quantifiable quality benchmarks enable us to identify
critical-to-quality-indices in pursuit of adopting best practices.
Critical elements of our quality process are: |
- Unending focus on ‘customer expectation’,
- Process study, systems study, current delivery study, performance
expectation capture, and critical-to-quality-indices identification.
- Data and fact-driven client service,
- Quantify performance using ‘sigma measure’.
- Continuous process improvements as a key to sustainable competitive
advantage, and
- Develop a monitoring process to track variations and improve
delivery performance.
- Proactive approach in handling occasional errors.
- Create response plans to deal with unforeseen challenges.
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| Pricing |
The cost of services provided is based on
a per-line charge. This is based on a sixty-five characters per line
of transcription. We define a character as any number, symbol, letter
or function key necessary for the document. However, the italics,
underscore, bold, shift key, and any other formatting characters are
not included in this calculation.
Systems training and continued technical support are provided free
of charge to the hospital staff. |
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